New Age Careers | Customer Success Engineer

by Marija Hadžović

With the advent of technology and the world moving at a rapid pace, there is no surprise that we are witnessing a groundbreaking advancement in different careers. What used to be the corporate ladder has now become a virtual jungle gym. In other words, a workplace that your high school career counselor could not have imagined.

Today there are new careers that have evolved alongside the internet, social media, and technology. In this blog, we will focus on one that we expect to see skyrocket in demand.

Customer Success Engineer

In the previous 2 years, we could hear from everywhere the new buzzword: Customer Success Engineers. New positions for this job description just keep opening up. However, seems like there is a gap in knowledge about what are the true responsibilities of Customer Success Engineers and what is their role in the entire company organization.

Let’s start from the obvious. It’s related to successful customers. More and more businesses turning away from constant work on lead generating, so, we have seen a spike in the creation of new teams and positions that are dubbed Customer Success Managers -- CSMs and Customer Success Engineers -- CSEs.

They are in the middle of other departments and are crucial for the entire organization to work. Whether it’s the Product Team, Marketing, Sales, or Development these individuals need to have knowledge about the product itself. Most importantly, to be aware of current Marketing and Sales strategies and know the product enough so they can assist in suggestions to the Development team.

Conslusion

New generation, new choices, new gadgets, and new career options. What was amiss until a decade ago or what didn’t even exist until recently is now the latest and newest career options. These modern jobs have now spread and become a part of the upcoming trend in the job market.

So, welcome.

Stay tuned and stay online.

Contact Us

Fill out the enquiry form and we'll get back to you as soon as possible.




    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.