We are looking for a full-time Service Desk Engineer to join our Managed Services team and manage infrastructure solutions across a wide range of client environments.
This role focuses on supporting clients over the phone and modernizing their IT environments while working with Windows Server, virtualization platforms, networking technologies, and cloud-integrated systems.
Job location: Remote / Serbia
Responsibilities
- Manage infrastructure solutions across a wide range of client environments
- Support Windows Server environments, virtualization platforms, networking technologies, and cloud-integrated systems
- Help clients modernize and secure their IT operations
- Deploy, configure, and manage Windows Server environments
- Create, manage, and troubleshoot Group Policy
- Document client environments
- Follow change management processes
- Communicate clearly with clients and colleagues
- Work independently in fast-paced Managed Services Provider environments
Requirements
- Three or more years of hands-on IT experience in systems administration, infrastructure engineering, or Managed Services Provider support roles
- Experience deploying, configuring, and managing Windows Server environments
- Experience with Group Policy creation, management, and troubleshooting
- Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies
- Exposure to automation or scripting using PowerShell, Bash, or Python
- Hands-on experience with cloud or hybrid environments, including Azure AD, Microsoft 365, and identity management
- Familiarity with backup and disaster recovery solutions such as Veeam or Datto
- Familiarity with Linux administration
- Ability to document environments, follow change management processes, and communicate clearly with clients and colleagues
- Strong problem-solving skills and the ability to work independently in fast-paced Managed Services Provider environments
- Strong customer service mindset with the ability to translate technical concepts into user-friendly language
- Experience with hypervisor deployment and management
- Excellent knowledge of English, both written and spoken
Nice to Have
- Industry certifications such as CCNA, CompTIA Network+, LPIC, Windows Server Hybrid Administrator Associate (AZ-800), or MCSE are a plus
- Experience with VoIP systems (SIP, hosted PBX, QoS troubleshooting) is a plus
- Demonstrated use of home lab environments for learning, testing, or deploying Windows Server, virtualization, networking, or automation workflows is a plus
- MSP experience supporting multiple clients and diverse environments is a plus