We are looking for a full-time SDR - Sales Development Representative (MSP & Information Technology) to identify, engage, and qualify prospective clients in managed IT, cybersecurity, and cloud services.
This role works closely with the sales and marketing teams to execute outreach strategies, schedule discovery meetings, and maintain a strong pipeline of qualified opportunities.
The ideal candidate has excellent communication skills, a strong work ethic, and thrives in a fast-paced, technology-driven environment.
Job location: Remote / Serbia
Responsibilities
- Conduct outbound prospecting through phone calls, email campaigns, social outreach, and networking
- Qualify inbound leads generated through marketing channels
- Identify client pain points and align them with service offerings
- Schedule discovery calls and meetings for Account Executives
- Maintain accurate and organized records within the CRM
- Collaborate with sales and marketing teams to refine messaging and outreach strategies
- Meet or exceed monthly and quarterly activity and pipeline goals
- Stay informed on MSP industry trends, cybersecurity concerns, and emerging technologies
Requirements
- 1+ year of experience in sales, customer service, or lead generation
- Strong verbal and written communication skills
- Ability to learn and articulate technical concepts
- Basic understanding of business operations and customer service principles
- Comfortable making outbound calls and engaging with prospects
- Proven ability to meet activity targets in a sales-driven environment
- Experience using CRM software (HubSpot, Salesforce, or similar)
- Strong organizational skills and attention to detail
- Ability to work independently while collaborating effectively with a team
- Demonstrated resilience, persistence, and a positive attitude in the face of rejection
- Ability to work during Central and Eastern U.S. business hours
- Excellent knowledge of English, both written and spoken
Nice to Have
- Experience working in an MSP, IT services, SaaS, or technology-focused organization
- Familiarity with managed IT services, cybersecurity solutions, or cloud technologies
- Prior experience in B2B sales development or appointment setting
- Understanding of common business IT challenges and terminology
- Bachelor's degree in business, communications, or a related field