We are looking for a full-time Billing Specialist to consistently and efficiently create invoices for VoIP, Data, Physical Security, Video, and MSP services, assist with tracking RMA activity, and monitor client agreement status.
The ideal candidate is highly organized, detail-oriented, and committed to billing accuracy, with strong communication skills and a customer-focused approach to addressing billing questions and resolving client concerns.
Job location: Remote / Serbia
Responsibilities
- Review monthly recurring and non-recurring charges to ensure accurate client billing
- Verify billing information for accuracy and consistency from month to month
- Monitor client usage and apply applicable usage charges as needed
- Generate accurate and timely invoices for services provided
- Assist with tracking and processing RMA activity
- Monitor unreturned equipment and apply appropriate charges when required
- Respond to client billing questions, concerns, and requests
- Provide professional and responsive customer service to clients, agents, and resellers
- Coordinate with internal departments to investigate and resolve billing-related issues
- Monitor client agreement status to support accurate billing
- Maintain organized physical records of client agreements
Requirements
- General understanding of invoicing processes and billing software
- Strong attention to detail with a focus on billing accuracy
- Strong organizational skills and ability to maintain accurate records
- Effective written and verbal communication skills
- Excellent knowledge of English, both written and spoken