SOC as a Service
Frequently Asked Questions
Clear answers to the most common questions companies ask when deciding if staff augmentation is the right model for their team.
How does your SOC detect, investigate, and respond to incidents?
Our SOC team monitors your environment in real time, correlates alerts across multiple systems, and investigates suspicious activity using structured triage processes.
When an incident is confirmed, we contain the threat, provide remediation steps, and guide your team through response actions.
You receive full incident documentation and recommendations.
Which tools and platforms do you use for monitoring and detection?
We use a combination of SIEM, EDR, MDM, VPN, and threat intelligence tools depending on your environment.
We work with industry-leading platforms and can integrate with your existing stack or deploy our recommended one.
Do you provide full 24/7 monitoring or only business-hours coverage?
We offer both.
Most clients choose 24/7 monitoring to ensure continuous visibility and immediate response.
Business-hours SOC is also available for smaller teams or less critical workloads.
How fast do you respond to critical security alerts?
Critical alerts are investigated immediately. SLA is 15 minutes for premium SOCaaS, 30 minutes for lower priority incidents.
Our team typically begins triage within minutes, and escalations are sent to your designated contact as soon as we confirm malicious activity.
Fast reaction times are a core part of our service.
Does your SOC include threat hunting and forensic investigation?
Yes.
We perform proactive threat hunting based on anomaly detection, patterns, and threat intelligence feeds.
Forensic analysis is included for confirmed incidents, allowing us to reconstruct timelines, identify root causes, and recommend improvements.
What metrics and insights do we receive in your monthly reports?
Monthly reports include:
- number and types of alerts
- incidents by severity
- response times
- root cause summaries
- recommendations for hardening
- visibility gaps and misconfigurations
- long-term
- security trends
This helps you improve your overall security posture.
How do you protect our systems, credentials, and data access?
Our SOC operates under strict security protocols, including:
- MFA-protected analyst access
- VPN or secure tunnel
- least-privilege access controls
- encrypted communication
- device compliance policies
- audit logging of all analyst activity
Your data and infrastructure remain fully protected at all times.
What exactly are L1, L2, and L3 analysts, and what do they do?
L1: Monitors alerts, performs initial triage, filters false positives.
L2: Conducts deeper investigation, correlation, and incident validation.
L3: Handles advanced analysis, forensics, threat hunting, and complex escalation.
This tiered structure ensures fast detection and accurate investigation.
Can you integrate with our existing SIEM, or do you require your own stack?
We can work with your existing SIEM if it meets visibility and performance requirements.
If not, we provide a recommended SIEM and EDR stack as part of the onboarding process. Both models are supported.
Can you help us meet compliance standards such as ISO 27001, SOC2, or NIS2?
Yes.
Our SOC service includes guidance, reporting, and monitoring practices aligned with common regulatory and security frameworks.
We help clients identify gaps, strengthen controls, and prepare for audits.