Technical Support Engineer Tier 2

We are the group of experienced professionals in business development, customer happiness, engineering and web development who have gathered in order to share our experience and help companies grow and expand accordingly. Currently, we are looking for Technical Support Engineer Tier 2.

The ideal candidate is resourceful. You can figure things out and learn quickly. You are detailed, but you are nice to people and you enjoy helping others. Job Location: Belgrade

Job description

  • Combining technical expertise with customer service to resolve questions and issues
  • Does not hesitate to take point on and handle escalations through to the end until a definite resolution is reached and presented to the merchant.
  • Responsible for organizing and keeping notes and progress about participated projects that are always available to present.
  • Participates in all department standups and meetings that are relevant to their role and side projects. Shares ideas for improvements and help implement them.
  • Active & continued participates with product team
  • Keeps API documentation up to date and makes improvements
  • Participates in all department standups and meetings that are relevant to their role and side projects.
  • Shares ideas for improvements and help implement them.

Requirements

  • Experience in JavaScript, CSS, AJAX, JSON, HTML5
  • Knowledge of templating languages such as Jinja or liquid or Mustache
  • Meticulous attention to detail
  • Ability to take direction, understand requirements, and be proactive in following up on tasks
  • Strong analytical skills
  • Basic support experience
  • Basic knowledge of APIs

What we offer

  • Convenient office location to all major public transportation lines
  • Flexible work hours
  • Plenty of office events such as happy hours and learning sessions
  • Plenty of opportunities while we grow and scale

Job Application

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