Learn From (Bad) Customer Feedback
“Your most unhappy customers are your greatest source of learning”
- Bill Gates
What has been said here takes a huge precedent in whether you will decide to ignore the user's feedback or take what’s been said by your users and take action.
Customer feedback is the information, insights, issues, and input shared by your community about their experiences with your company, product, or services. This feedback guides improvements in customer experience. Also, can empower positive change in any business — even (and especially) when it’s negative.
Getting negative feedback is much better than having none or having positive feedback only. Keep asking for feedback no matter how scary it may seem. And no matter how potentially discouraging it can be to feel you are on the wrong path.
When it comes to customer satisfaction, bad customer service is not a good thing – initially. However, the right company can take the critique they get from their bad customer service and turn it into a good thing. No person or business can improve in life without making mistakes. So, bad customer service is a mistake that every business owner needs to learn from in order to improve.
In today’s world, customer service is very important. With the help of the Internet, it is very easy for an unhappy customer to quickly post a negative review of a business. That can cause other people, who read the review, to avoid the business.
Negative feedbacks are the very core of change initialization. As more negative ones you have more work, you’ll have to get your service on the right track. Yes, it also sounds scary and looks even worse when negatives start to pile up. The most important reaction you need to have at this time is to understand that your product or service stage is at its beginning thus, negative feedback is exactly what is expected. Without it, all the potential to be made by changing certain aspects of your service or app would be missing.
Use insight to make changes quickly
You can’t move a mountain in a day, but you can make it easier to climb by clearing a path. Customers who evangelize their friends and colleagues love a responsive organization, especially ones that keep them in the loop of how their feedback was used (or wasn’t).
There are a number of different methods to start building a perfect customer happiness team so, why not do it now?