People Operations Lead

We are looking for a highly skilled and experienced lead to drive employee experience. People Operations Lead will partner with recruitment, administration, finance and stakeholders in order to ensure a stellar environment for great engineering productivity where our employees have a strong sense of belonging and purpose. Successful individual should have demonstrated high ownership with good exception handling capabilities and ability to drive multiple complex projects to closure.

Location: Serbia/Remote

Responsibilities

• Understand BlueGrid’s day to day business and business model in order to apply the mission-focused strategies across the board
• Understanding the tech stacks of the products our teams work on in order to be able to properly assist employees in their day-to-day operations

• Partner with recruitment, stakeholders and clients to understand resources requirements, engineering opportunities and ensure hiring numbers are achieved with high performing people
• Collect employee feedback, client feedbacks, identify pain points and create organizational level engagement roadmap
• Track employee experience inputs and close the loop with teams and team leaders
• Writing knowledge articles based on collections acquired through employee queries
• Design the framework for employee engagement with relevant metrics of/for success
• Creating performance reviews and defining improvement metrics and KPI’s for each team member

Requirements

• Great interpersonal and communication skills
• Understanding of the Serbian labor law and its core principles
• Solid customer service and relationship management skills
• Strong analytical skills and attention to detail
• Ability to anticipate needs and solve problems proactively
• Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
• Ability to quickly learn organizational structure and the objectives of the teams
• Previous experience in managing large teams

What we offer 👈