Customer Success Specialist
We're looking for a Customer Success Specialist to join our team in supporting a globally distributed Edge Delivery platform, used by more than 800,000 customers, ranging from early-stage enterprises to Fortune 100 organizations.
Essential Duties and Responsibilities
- Provide assistance to upper mid and enterprise-level customers to tune the security system to their type of traffic and needs.
- Participate in the process of integrating and releasing new service knowledge and functionality.
- Learn, document, and relay knowledge from R&D to Support.
- Develop and maintain professional credible relationships with key customers.
- Support and instruct methods of web traffic analysis to determine, maintain and adjust security system behavior and security WAF rules for enterprise clients.
- Contribute to product, R&D, and sales with information to assist in perfecting the service and user experience.
Desired Skills and Experience
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility.
• Extensive problem solving and troubleshooting skills
• Excellent interpersonal and communication skills
• Knowledge of web-related languages.
• Solid knowledge of networking and internet protocols such as TCP/IP, DNS, HTTP, and SSL.
• Fluent English skills.
Fill out the enquiry form and we’ll get back to you as soon as possible.