We are looking for a Technical Support Engineer. The ideal candidate is familiar with frontend technologies and able to figure things out and learn quickly. You are detailed, but you are nice to people and you enjoy helping others. Check out the product you'd be working on.
Job location: Remote / Serbia
Responsibilities
- Combining technical expertise with customer service to resolve questions and issues
- Handling escalations through to the end until a definite resolution is reached and presented to the merchant
- Maintaining organized notes on projects and ensuring they're presentation-ready
- Participating in all department standups and meetings that are relevant to their role and side projects
- Sharing ideas for improvements and helping implement them
- Active & continued participation with the product team
- Keeping API documentation up to date and making improvements
Requirements
- Experience in JavaScript, CSS, AJAX, JSON, HTML5
- Knowledge of templating languages such as Jinja, Liquid, or Mustache
- Meticulous attention to detail
- Ability to take direction, understand requirements, and be proactive in following up on tasks
- Strong analytical skills
- Basic support experience
- Basic knowledge of APIs
- Excellent knowledge of English, written and spoken