Customer Success Engineer

We are seeking for a talented customer success oriented person who is resourceful and with analytical skills to assist our clients via email, live chat and periodically by phone. This mythical being would be self-driven and would have OCD for digging deep into problems to find a solution. Also, this being needs to have a sense of urgency and understanding of how escalation procedure helps other teams in making our customers happy. Job location: Belgrade

Job Description:

  • Combining technical expertise with customer service to resolve questions and issues
  • Able to communicate clearly in writing for both technical and non-technical people
  • Document and build new tools to improve support flows
  • Identify patterns – recommend improvements, and filter our unimportant issues
  • Authoring Success documentation for our customer-facing Help Center
  • Assist with successful on-boarding of new customers

Requirements:

  • Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
  • 2+ Years experience in a similar role at another SaaS company
  • Excellent organizational and communication skills
  • Detail oriented, to prove this make sure to add to job application text body “I am detailed oriented”
  • Excellent customer service skills with a polite, patient, caring, calm and professional demeanor
  • Language requirements, English fluency (written and spoken)
  • Background in the software industry

Benefits:

  • Convenient office location to all major public transportation lines
  • Flexible work hours
  • Plenty of office events such as happy hours and learning sessions
  • Plenty of opportunities while we grow and scale

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