Cloud Operations Engineer

The Cloud Operations Engineer will work as a member of the Security and Cloud Operations team and will provide Cloud infrastructure and Cloud-based applications support, reporting directly to the Security and Cloud Operations Manager. The engineer is also expected to have a strong background in Cloud Operations (AWS), System Administration and Networking. Security skills are a plus. Job location: Belgrade or remote

Responsibilities:

  • Coordinate with our internal support and technical teams to achieve the following:
    • Maintain Customer’s Cloud Systems uptime at all times – this is the highest priority responsibility.
    • Protect the systems from data breaches at all times.
    • Monitor and improve system uptime, performance, high availability and disaster recovery readiness.
    • Identify system defects and test possible workarounds or patches before implementing them in production.
  • Assist customers with troubleshooting and use of service, working with Technical Support
  • Provide feedback to R&D efforts to re-architect, expand and improve SaaS offerings
  • Available to work most planned monthly maintenance windows.
  • Participate in emergency-only after-hours on-call rotation
  • Write and maintain system documentation and operational procedures

Qualifications:

  • Bachelor's degree in Systems Engineering, Informatics, Telecommunications or related fields
  • At least 3 years experience in IT-related positions
  • 1 - 2 years experience with cloud providers (Amazon Web Services) required.
  • IT certifications are a plus (AWS Certifications, Microsoft Azure Certifications, LPIC, CCNA R&S, CompTIA Certs, etc.)

Personal Competencies:

  • 100% Team player with strong communication skills, both verbal and written
  • Self-motivated, with a passion for Cloud Services, IT and learning new technologies

Preferred Skills:

  • Advanced GNU/Linux skills is a must
  • Advanced troubleshooting skills for Cloud/IT Infrastructure needed
  • Ability to adhere to policies, standards, and procedures related to change control and other operational best practices
  • Considerable knowledge of internet protocols and implementations (DNS, FTP, HTTP, LDAP, SAML, SMTP, SNMP, SSH, TCP, IPv4, and IPSec)
  • Web server administration and support (Apache, NGINX)
  • Database administration and support (Mainly MySQL)
  • Network device (firewall, load balancer) administration and support
  • Network and application security services such as IDS, SIEM, WAF, Vulnerability scanners is a plus.
  • Chef or Puppet configuration management automation tools are a major plus

Benefits:

  • Convenient office location to all major public transportation lines
  • Flexible work hours
  • Plenty of office events such as happy hours and learning sessions
  • Plenty of opportunities while we grow and scale

Job Application

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