Cloud Operations Engineer

The Cloud Operations Engineer will work as a member of the Security and Cloud Operations team and will provide Cloud infrastructure and Cloud-based applications support, reporting directly to the Security and Cloud Operations Manager. The engineer is also expected to have a strong background in Cloud Operations (AWS), System Administration and Networking. Security skills are a plus. Job location: Belgrade or remote

Responsibilities:

• Coordinate with our internal support and technical teams to achieve the following:
  • Maintain Customer’s Cloud Systems uptime at all times – this is the highest priority responsibility.
  • Protect the systems from data breaches at all times.
  • Monitor and improve system uptime, performance, high availability and disaster recovery readiness.
  • Identify system defects and test possible workarounds or patches before implementing them in production.
• Assist customers with troubleshooting and use of service, working with Technical Support
• Provide feedback to R&D efforts to re-architect, expand and improve SaaS offerings
• Available to work most planned monthly maintenance windows.
• Participate in emergency-only after-hours on-call rotation
• Write and maintain system documentation and operational procedures

Qualifications:

• Bachelor's degree in Systems Engineering, Informatics, Telecommunications or related fields
• At least 3 years experience in IT-related positions
• 1 - 2 years experience with cloud providers (Amazon Web Services) required.
• IT certifications are a plus (AWS Certifications, Microsoft Azure Certifications, LPIC, CCNA R&S, CompTIA Certs, etc.)

Personal Competencies:

• 100% Team player with strong communication skills, both verbal and written
• Self-motivated, with a passion for Cloud Services, IT and learning new technologies

Preferred Skills:

• Advanced GNU/Linux skills is a must
• Advanced troubleshooting skills for Cloud/IT Infrastructure needed
• Ability to adhere to policies, standards, and procedures related to change control and other operational best practices
• Considerable knowledge of internet protocols and implementations (DNS, FTP, HTTP, LDAP, SAML, SMTP, SNMP, SSH, TCP, IPv4, and IPSec)
• Web server administration and support (Apache, NGINX)
• Database administration and support (Mainly MySQL)
• Network device (firewall, load balancer) administration and support
• Network and application security services such as IDS, SIEM, WAF, Vulnerability scanners is a plus.
• Chef or Puppet configuration management automation tools are a major plus

Benefits:

• Convenient office location to all major public transportation lines
• Flexible work hours
• Plenty of office events such as happy hours and learning sessions
• Kitchen with unlimited coffee/tea, and snacks
• Plenty of opportunities while we grow and scale

Apply now